FREQUENTLY ASKED QUESTIONS

As of August 2, 2022, the FCC ruled that landline providers are no longer required to maintain landlines, which are costly to maintain and outdated.

Voice over IP is a technology that uses the internet to allow users to make phone calls. Because of this, Voice over IP is highly sensitive to network or power outages, making it an unreliable choice for emergency phones.

Code requires phone lines to have battery backup for each link in the phone’s connection to emergency services. Because of the nature of Internet-activated phones, many more battery backups need to be installed along the chain to ensure these phones stay working when the power goes out. This gets expensive quickly, thus these essential additional backups are rarely installed, making the solution out-of-code and illegal.

Occupants are at risk, fines can be issued, occupancy can be restricted, and building owners can be held liable for installing an emergency phone system that is unreliable.

FirstNet is the first responder, government-managed partnership with AT&T using a frequency designed exclusively for emergency communication.

UL stands for Underwriters Laboratories, who are a global not-for-profit safety company that tests products and systems to ensure they meet safety standards. UL-Listed means UL have tested and verified that our offering meets the strict safety regulations it recommends for call centers.

FirstNet operates on the 700MHz band, Band 14, a dedicated spectrum set aside for emergency communications. We also use 4G and 5G networks for certain applications.

Our competitors sell FirstNet Certified equipment, but they can only use it with customers who qualify for access, such as emergency services or first responders. If the customer does qualify and is approved by FirstNet, the customer pays for the cellular service directly to FirstNet and then use that SIM card in the provided equipment provided by our competitors. Our competitors then charge the end user for the monitoring services. We offer the only turnkey, bundled package, without the extra step.

So far, we have not encountered a building where the signal has not penetrated the structure to reach our units.

Yes

Elevate units need to be in a temperature-controlled environment. We enclose our units in NEMA boxes to ensure full functionality in harsh environments. This is something that comes with an additional cost.

Our units can place and receive calls.